A lawsuit (PDF) filed Tuesday in U.S. District Court in Oakland, California, recounts the frustrations of five plaintiffs who found that Apple’s Powerbeats 2 and Powerbeats 3 headphones did not perform as advertised. They are also claiming the company is refusing to honor warranty commitments to repair or replace the failed units. The Register reports: The complaint seeks $5,000,000 in damages and class action certification, in order to represent thousands of similarly afflicted Beats customers who are alleged to exist. “In widespread advertising and marketing campaigns, Apple touts that its costly Powerbeats (which retail for $199.95) are ‘BUILT TO ENDURE’ and are the ‘BEST HEADPHONES FOR WORKING OUT,'” the complaint says. “But these costly headphones are neither ‘built to endure’ nor ‘sweat & water resistant,’ and certainly do not have a battery that lasts for six or twelve hours. Instead, these shoddy headphones contain a design defect that causes the battery life to diminish and eventually stop retaining a charge.”
The complaint attributes the shoddiness of Apple’s Powerbeats headphones to cheap components. Citing an estimate in a recent Motley Fool article, the complaint contends that Apple’s Beats Solo headphones cost $16.89 to make and retail for $199.95: a markup of more than 1,000 per cent. That figure actually comes from a Medium post by Avery Louie, from hardware prototyping biz Bolt.
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